okbzz Privacy Policy

1 Introduction

okbzz ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every user who accesses or registers on the okbzz platform at okbzz.io. This Privacy Policy sets out in plain English exactly what personal information we collect, why we collect it, how we use and store it, and what rights you hold in relation to that data.

This policy applies to all users of the okbzz platform regardless of how you access the service — whether via desktop browser, mobile browser, or any other interface. It applies to all services offered on the platform including cricket betting, live casino, slots, Teen Patti, Andar Bahar, and all other games and promotional features available to registered users in Bangladesh.

By registering an account on okbzz, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you must discontinue use of the platform and contact our support team to close your account.

This Privacy Policy should be read together with the Terms & Conditions and the Responsible Gaming policy, both of which form part of the full agreement between you and okbzz.

2 Data We Collect

okbzz collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser as you interact with the service, and from third-party payment providers and identity verification partners involved in processing your transactions. The categories of data we collect are described below.

3 How We Use Your Data

okbzz processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The primary purposes for which we process personal data are as follows:

• Account management: Creating, maintaining, and securing your okbzz account, processing your login sessions, and providing customer support.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods.
• Identity and age verification: Confirming that all users are aged 21 or above and meet the eligibility requirements for using the platform, in compliance with our Terms & Conditions.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities using automated monitoring systems.
• Regulatory compliance: Meeting obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and other regulatory requirements.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and enabling responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Service improvement: Analysing usage patterns and technical performance data to identify and resolve bugs, improve platform navigation, and enhance the overall user experience.
• Communications: Sending transactional emails (account confirmation, withdrawal notifications, password reset), service updates, and, where you have opted in, promotional offers.
• Dispute resolution: Maintaining records of bets, transactions, and communications that may be required to investigate and resolve account disputes.

4 Legal Basis for Processing

okbzz processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and okbzz — for example, processing your account details to enable login, or processing your payment details to execute a withdrawal.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including KYC checks, AML monitoring, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of okbzz's legitimate business interests where those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, platform security monitoring, and service analytics.
• Consent: Where we rely on your consent for specific processing activities — in particular, sending you promotional communications or using non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing

okbzz does not sell or rent your personal data to any third party. We share personal data only with carefully selected partners and service providers, and only to the extent necessary to deliver the okbzz service or meet our legal obligations. The categories of recipients with whom we may share your data are set out below:

• Payment processors: bKash, Nagad, Rocket, Upay, and affiliated bank partners receive transaction-specific data (name, account identifiers, amount) solely to process deposits and withdrawals on your behalf.
• Identity verification partners: Third-party KYC service providers process identity and document data for the purpose of confirming your age and identity in accordance with our eligibility requirements.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and account identifier to initiate game sessions. They do not receive your full personal profile.
• Technology and hosting providers: Our platform infrastructure relies on cloud hosting and technology service providers who process technical and usage data as data processors acting under our instruction.
• Fraud and security providers: We use specialist fraud detection tools that analyse transaction and behavioural data to identify suspicious activity. These providers operate under strict contractual data-processing agreements.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by applicable law, valid legal process, or to protect the rights and safety of okbzz, its users, and the public.

6 Cookies & Tracking Technologies

okbzz uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on the platform. Cookies are small text files stored on your device by your browser when you visit okbzz.io. They allow the platform to recognise your device across sessions and support core functionality including login persistence, session management, and fraud detection.

The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to function. They include session management cookies, CSRF protection tokens, and login state cookies. These cannot be disabled without breaking core functionality.
• Analytics cookies: We use first-party analytics tools to measure how users interact with the platform — which pages are visited most frequently, how long sessions last, and where navigation issues arise. This data is aggregated and anonymised where possible.
• Functional cookies: These cookies remember your preferences such as interface settings and notification choices, enabling a more consistent experience across sessions.
• Security cookies: Used by our fraud detection systems to identify anomalous behaviour patterns and protect accounts from unauthorised access.

You can manage or restrict non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair the functionality of the okbzz platform and may prevent you from logging in or completing transactions.

7 Data Retention

okbzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account and for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: All deposit and withdrawal records, including bKash, Nagad, Rocket, and bank transfer logs, are retained for a minimum of five years from the date of each transaction.
• Identity verification documents: KYC documents (national ID, passport copies) are retained for five years following account closure or the completion of the verification process, whichever is later.
• Gaming history: Bet and game session records are retained for a minimum of three years following the conclusion of each session.
• Communications data: Support chat transcripts and email correspondence are retained for two years from the date of the interaction.
• Technical and usage data: Server logs and anonymised analytics data are retained for up to 12 months before being purged or fully anonymised.

Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where data is anonymised rather than deleted, the resulting dataset can no longer be linked back to any individual and falls outside the scope of this Privacy Policy.

8 Your Rights

As a registered okbzz user, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact the okbzz support team via live chat or by emailing [email protected].

• Right of Access: You may request a copy of the personal data okbzz holds about you at any time. We will respond to verified access requests within a reasonable period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations to retain certain records.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute is being investigated.
• Right to Portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of personal data you have provided to okbzz.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

9 Security Measures

okbzz implements a multi-layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following technical and organisational measures:

• Transport encryption: All data transmitted between your device and okbzz servers is protected by 256-bit SSL/TLS encryption. This applies to login sessions, game play, and all financial transactions.
• Password security: User passwords are stored exclusively as one-way hashed values using modern cryptographic hashing functions. Plain-text passwords are never stored or accessible to okbzz staff.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data undergo mandatory data protection and security training.
• Fraud monitoring: Automated systems continuously monitor accounts and transactions for anomalous patterns indicative of fraud, account takeover, or money laundering activity.
• Session management: User sessions are protected by secure, time-limited tokens. Inactive sessions are automatically terminated after a defined period to reduce the risk of unauthorised access.
• Infrastructure security: The okbzz platform is hosted on enterprise-grade infrastructure with continuous security monitoring, DDoS protection, and regular vulnerability assessments.
• Incident response: okbzz maintains a documented data breach response plan. In the event of a breach that poses a risk to users, affected individuals will be notified promptly with details of the nature of the breach and recommended protective actions.

10 Third-Party Services

The okbzz platform integrates with a range of third-party services to deliver payment processing, game content, identity verification, and technical infrastructure. While we carefully vet all third-party partners and require them to maintain appropriate data protection standards, we are not responsible for the independent privacy practices of these external providers.

• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank): These providers have their own privacy policies governing how they handle payment data processed through their systems. Your use of these services is subject to their respective terms.
• Game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): Game content is delivered via secure APIs. Session data exchanged with game providers is limited to what is necessary to initiate and manage your game session.
• Identity verification providers: Third-party KYC partners process your identity documents in accordance with their own data protection policies. We use providers who are certified to applicable security standards for document processing.

okbzz does not host or control third-party websites. Any links that appear on the okbzz platform pointing to external resources are provided for informational purposes only, and we bear no responsibility for the content or privacy practices of those destinations.

11 Children & Minors

The okbzz platform is strictly intended for adults aged 21 years and above. okbzz does not knowingly collect, process, or store personal data belonging to any individual under the age of 21. Gambling services are adult entertainment products, and access by minors is expressly prohibited under our Terms & Conditions.

If you believe a minor has registered an account on okbzz, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Policy Updates

okbzz reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to how we operate the platform, or the introduction of new features that involve different data processing activities.

When a material change is made to this Privacy Policy, okbzz will notify registered users by placing a prominent notice on the platform and, where appropriate, by sending a notification to the email address associated with your account. The effective date at the top of this policy will be updated to reflect the date on which the revised version takes effect.

Continued use of the okbzz platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a change, you should discontinue use of the platform and contact our support team to close your account.

13 Contact Us

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way okbzz handles your personal data, please get in touch with our support team using the contact details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the okbzz platform. English-language support is provided at all times, including Bangladesh public holidays.
• Response Time: We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 14 days of receipt of a complete and verified request.